Apr 142011
 

Cielab is posting these codes to offer some initial support in the event of one of these codes occurring perhaps out of hours when HP may not be contactable. Please note this is taken directly from the User Maintenance & Troubleshooting Guide that you received with your printer, this information being on the Cielab website is just an easier searchable form of that information.

Please note that by offering this information we accept no liability, and it is important that you call HP support (ph 13 10 47 within Australia) to book a technician callout as required.

 

When a system error appears on the screen , the best practice is to :

Note what occurred at the time of the error and the position of the Carriage / Substrate and any other behaviour and the Job type & parameters.

If printer is still functioning , then please gather the Printer info

Access via the Embedded Webserver : Enter the IP address into a browser:   Select    >Support>Printer Info>All Pages & Save as *.mht file if possible (web archive). This fie can be emailed for reviewing by Cielab or by HP.

 

Error code Recommendation

15.1 The printer is unable to warm up within a preset time limit. Check that the ambient temperature

and input voltage are within printer specifications. If the problem persists, call your service

representative. See When you need help on page 46.

 

15.2 The printer is unable to cool down within a preset time limit. Check that the ambient temperature

is within printer specifications. Check that all fans are working and unblocked. If the problem

persists, call your service representative. See When you need help on page 46.

 

15.3 Excessive heat in the drying module. Check that all fans are working and unblocked. If the

problem persists, call your service representative. See When you need help on page 46.

 

15.4 Insufficient heat in the drying module. Check that the ambient temperature is within printer

specifications. If the problem persists, call your service representative. See When you need

help on page 46.

 

15.5 Infrared sensor error. Check that all fans are working and unblocked. If the problem persists,

call your service representative. See When you need help on page 46.

 

15.6 The drying module has been operating at maximum power for too long. Check that the ink

density is not too high. Check that the ambient temperature is within printer specifications. If

the problem persists, call your service representative. See When you need help

on page 46.

 

15.7 The ambient temperature is too low for the printer to work reliably.

 

16.1 The printer is unable to warm up within a preset time limit. Check that the ambient temperature

and input voltage are within printer specifications. If the problem persists, call your service

representative. See When you need help on page 46.

 

16.2 The printer is unable to cool down within a preset time limit. Check that the ambient temperature

is within printer specifications. Check that all fans are working and unblocked. If the problem

persists, call your service representative. See When you need help on page 46.

 

16.3 Excessive heat in the curing module. Check that all fans are working and unblocked. If the

problem persists, call your service representative. See When you need help on page 46.

 

16.4 Insufficient heat in the curing module. Check that the ambient temperature is within printer

specifications. If the problem persists, call your service representative. See When you need

help on page 46.

 

16.5 Infrared sensor error. Check that all fans are working and unblocked. If the problem persists,

call your service representative. See When you need help on page 46.

 

16.6 The curing module has been operating at maximum power for too long. Check that the ink

density is not too high. Check that the ambient temperature is within printer specifications. If

the problem persists, call your service representative. See When you need help

on page 46.

 

16.7 The ambient temperature is too low for the printer to work reliably.

 

21:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power

cords. Reconnect the power cords and turn the printer on again. If the problem persists, call

your service representative. See When you need help on page 46.

 

21.2:10 Printhead cleaning cartridge error. Turn the printer off, remove the printhead cleaning cartridge

and check whether the cloth can be manually advanced by using the white gears on its right-hand

side. If so, reinsert it. If not, try a new printhead cleaning cartridge. Turn the printer on. If

the problem persists, call your service representative. See When you need help

on page 46.

 

24:03 The setup procedure has been not been completed. Restart the printer, then restart the setup

procedure from the beginning.

 

26.n:01 (where n = the ink cartridge number)

Remove the ink cartridge and reinstall it in the printer. If the error persists, replace the cartridge

with a new one. If the problem persists, call your service representative. See When you need

help on page 46.

 

26.n:10 (where n = the ink cartridge number)

A bad contact has been detected in the ink cartridge. Remove the cartridge and reinstall it in

the printer. If the problem persists, replace the cartridge with a new one. If problem still persists,

call your service representative. See When you need help on page 46.

 

29:01 The printhead cleaning cartridge is not inserted correctly. Open the printhead cleaning cartridge

door on the right side of the printer, make sure that the printhead cleaning cartridge is correctly

seated, then close the door. If the problem persists, replace the printhead cleaning cartridge.

If the problem persists, call your service representative. See When you need help

on page 46.

 

32:01 The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and

ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not

want to use it, you may need to unload the substrate manually from the take-up reel. Remember

to cut the paper first, either manually or by pressing the Move substrate key.

 

32:01.1 This error occurs when there is a small amount of substrate printed, less than 79 in (200 cm)

long. Check that there is no obstacle between the take-up reel optical sensors; that the

substrate is attached to the take-up reel spindle; and that the take-up reel switch is in the correct

position. If necessary, use the take-up reel arrow keys to wind the substrate; then press OK to

resume printing.

 

32:01.2 This error occurs when there is a small amount of substrate printed, less than 70 in (178 cm)

long. The take-up reel sensor detects that the loop shaper is (incorrectly) at the bottom of its

path, even though the spindle motor has been rotating for more than 3 seconds. The most

probable cause of this error is that you have forgotten to set the switch direction or tape the

substrate to the spindle core, when the substrate reaches the floor and blocks the take-up reel’s

infrared sensors. Check that there is no obstacle between the take-up reel optical sensors; that

the substrate is attached to the take-up reel spindle; and that the take-up reel switch is in the

correct position. If necessary, use the take-up reel arrow keys to wind the substrate; then

press OK to resume printing.

 

32:02 This error occurs during printer initialization, to warn you that the take-up reel has been

disconnected while the printer was turned off. It also occurs if you try to enable the take-up reel,

but it is not connected to the printer. Connect the take-up reel to the printer and press OK to

continue.

 

32.1:01 A take-up reel error has occurred. Make sure that the substrate is adequately taped to the takeup

reel spindle core, then make sure that the winding direction is correctly set.

 

32.2:01 The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly

connected.

 

41:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power

cords. Open the window and check for any visible obstacles restricting the movement of the

drive roller. If there is a wrinkled mass of substrate in the substrate path, lift the substrate

adjustment lever and clear the obstruction. Reconnect the power cords and turn the printer on

again. If the problem persists, call your service representative. See When you need help

on page 46.

 

42:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power

cords. Open the window and check for any visible obstacles restricting the movement of the

printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the

substrate adjustment lever and clear the obstruction. Reconnect the power cords and turn the

printer on again. If the problem persists, call your service representative. See When you need

help on page 46.

 

46:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power

cords. Reconnect the power cords and turn the printer on again. If the problem persists, call

your service representative. See When you need help on page 46.

 

61:01 The file format is incorrect and the printer cannot process the job. Try the following remedies:

● Turn off the printer by using the Power key on the front panel and the power switch at the

back of the printer. Disconnect the power cord, then reconnect the power cord and turn

on the printer.

● Make sure that the graphic language setting is correct. See the User’s guide.

● Resubmit the file to the printer.

● Check that your printer firmware is up to date. See Firmware update on page 9.

If the problem persists, call your service representative. See When you need help

on page 46.

 

63:04 An input/output problem has occurred with the network card. Try the following remedies:

● Make sure that the network cable is correctly connected to the network card.

● Check that your printer firmware is up to date. See Firmware update on page 9.

If the problem persists, call your service representative. See When you need help

on page 46.

 

71:03 An “out of memory” failure has occurred. HP recommends that you remove any unnecessary

files from the printer’s hard disk through the Embedded Web Server.

 

73:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power

cords. Reconnect the power cords and turn the printer on again. Check that the printer has the

latest firmware version. If not, update the firmware to the latest version. If the problem persists,

call your service representative. See When you need help on page 46.

 

74:01 An error occurred when uploading the firmware update file. Try the following remedies:

● Turn off the printer by using the Power key on the front panel and the power switch at the

back of the printer. Disconnect the power cord, then reconnect the power cord and turn

on the printer.

● Try again to upload the firmware update file to the printer. See Firmware update

on page 9.

If the problem persists, call your service representative. See When you need help

on page 46.

 

76:03 A “disk out of space” has occurred. Try the following remedies:

● Turn off the printer by using the Power key on the front panel and the power switch at the

back of the printer. Disconnect the power cord, then reconnect the power cord and turn

on the printer.

● Resubmit the file to the printer.

● HP recommends that you remove any unnecessary files from the printer’s hard disk

through the Embedded Web Server.

● Perform an Electrically Erasable Read-Only Memory (EEROM) reset and then resubmit

the file to the printer.

If the problem persists, call your service representative. See When you need help

on page 46.

 

77:04 An Embedded Web Server internal software error has occurred. Try the following remedies:

● Turn off the printer by using the Power key on the front panel and the power switch at the

back of the printer. Disconnect the power cord, then reconnect the power cord and turn

on the printer.

● Check that your printer firmware is up to date. See Firmware update on page 9.

If the problem persists, call your service representative. See When you need help

on page 46.

 

78.1:04 The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure

to update the printer with the latest substrate presets.

 

78.2:01 The end of roll has been detected. If this is not the case, unload and reload the substrate.

 

81:01, 81:03, 86:01 Open the printer window and make sure that there are no obstacles restricting the movement

of the drive roller. If the substrate has jammed and is restricting the movement of the drive roller,

see The substrate has jammed on page 29. If the problem persists, call your service

representative. See When you need help on page 46.

 

86:11 Open the window and check for any visible obstacles restricting the movement of the printhead

carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the substrate

adjustment lever and clear the obstruction. If the problem persists, call your service

representative. See When you need help on page 46.

 

91:02 The HP Instant Support troubleshooting tool has detected that at least one printhead has been

replaced without any specific error, and without having been cleaned. You are advised to try

cleaning a printhead before replacing it.

  4 Responses to “HP Designjet L25500 Error Codes”

  1. Hi Cielab

    When the ink runs out on the HP Latex there is no beep indication to let you know, is there a setting for this?
    I’ve looked on the printer settings but can’t anything.

    Cheers

    • We have requested the beep be added to the firmware and HP have acknowledged the requirement for an audible alert.

      They are implementing it in some way in the future but the details at this stage are not public

  2. erorr code 98:03 any bady know abaut this error, please somebady halp…

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