Cielab is posting these codes to offer some initial support in the event of one of these codes occurring perhaps out of hours when HP may not be contactable. Please note this is taken directly from the User Maintenance & Troubleshooting Guide that you received with your printer, this information being on the Cielab website is just an easier searchable form of that information.
Please note that by offering this information we accept no liability, and it is important that you call HP support (ph 13 10 47 within Australia) to book a technician callout as required.
When a system error appears on the screen , the best practice is to :
Note what occurred at the time of the error and the position of the Carriage / Substrate and any other behaviour and the Job type & parameters.
If printer is still functioning , then please gather the Printer info
Access via the Embedded Webserver : Enter the IP address into a browser: Select >Support>Printer Info>All Pages & Save as *.mht file if possible (web archive). This fie can be emailed for reviewing by Cielab or by HP.
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