Flexisign can communicate with Production Manager (also known as Photoprint) both on the same computer or across the network to another computer. It’s important you understand what Production manager you are trying to connect to.
If you are connecting to a computer across the network then when you select the “rip and print” button of the top menu it should open up a new dialog box asking if you want to connect to the local computer (the one you are working on now) or across the network. If you select the network you should be able to see any running versions of Production manager on the network, select that computer and send jobs directly to that computer.
Couple of things to check:
- Is Production Manager open and running as you try to access it via the Flexi app?
(this must be running for you to access this workflow)
- What internet security software are you running and have you tried disabling it?
(of late we have had a few customers experiencing problems with this that are being caused by some of these programs blocking the ports that Flexi and Production manager use to communicate with each other)
- Within Flexi on the top menu try opening the preferences and check the settings for “Rip & Print”. Try changing this to ask each time
If you are still having problems please let us know all of the details in a comment on this topic below and we will do our best to help